Our client is a food retail company. Currently they are looking for a Operation Director to management one Food Chian
*Reporting to GM
*Assist General Manager on the operations of the company, to ensure successes of operational department by providing operational leadership, with a goal of achieving 100% customer satisfaction while ensuring consistency and adherence to all restaurants and operating standards
*Manage and ensure execution of operating standards that optimize returns on assets and increases sales and improves profits.
*Analyze and report weekly on controllable, sales and profits to ensure accurate and timely financial tracking.
*Develop and recommend training budget and budget in addition to ensuring meeting established budgetary guidelines.
*Oversee capital expenditure budgets/projects.
*Set sales target of the responsible areas and drive sales to ensure achieve target.
*Evaluate sales trends and take appropriate action plan to close the sales gaps.
*Provide input to Operations team on local programs to maximize sales growth.
*Lead the team to create, develop and update any related procedures/ systems and operational manual.
*Develop and recommend operating plan to ensure accurate and timely financial tracking
*Build OE culture to ensure 100% customer satisfaction
*Ensure crisis management system is followed as requires to maintain efficient operations
*Ensure good public relations efforts as requires enhancing and preserving a good company image.
*Be a leader and liaison to work with other departments (i.e., Finance, Marketing, IT, SCM, etc) to execute operations work effectively
*Take appropriate employment actions to ensure selections quality of management and proper staffing levels.
*Coach, counsel and develop Operations team in the achievement of company standards and their personal development plans
*At least Bachelor Degree in Business Management or any related fields
*At least 8 years experience in management of store operations
*Excellence knowledge/ experience in food / retail business
*Experience with budgets, P&L statements, capital expenditures and forecasting
*Knowledge of standards or food safety and sanitation audits
*Strong skill in driving for results
*Strong in people management and development