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Operation Director

    Country Thailand Job Sector Retail Job reference IS1185


Company Overview

Our client is a food retail company. Currently they are looking for a Operation Director to management one Food Chian

*Reporting to GM


    Location: Bangkok-Center Company: Confidential

Job description

*Assist General Manager on the operations of the company, to ensure successes of operational department by providing operational leadership, with a goal of achieving 100% customer satisfaction while ensuring consistency and adherence to all restaurants and operating standards

*Manage and ensure execution of operating standards that optimize returns on assets and increases sales and improves profits.

*Analyze and report weekly on controllable, sales and profits to ensure accurate and timely financial tracking.

*Develop and recommend training budget and budget in addition to ensuring meeting established budgetary guidelines.

*Oversee capital expenditure budgets/projects.

*Set sales target of the responsible areas and drive sales to ensure achieve target.

*Evaluate sales trends and take appropriate action plan to close the sales gaps.

*Provide input to Operations team on local programs to maximize sales growth.

*Lead the team to create, develop and update any related procedures/ systems and operational manual.

*Develop and recommend operating plan to ensure accurate and timely financial tracking

*Build OE culture to ensure 100% customer satisfaction

*Ensure crisis management system is followed as requires to maintain efficient operations

*Ensure good public relations efforts as requires enhancing and preserving a good company image.

*Be a leader and liaison to work with other departments (i.e., Finance, Marketing, IT, SCM, etc) to execute operations work effectively

*Take appropriate employment actions to ensure selections quality of management and proper staffing levels.

*Coach, counsel and develop Operations team in the achievement of company standards and their personal development plans


*At least Bachelor Degree in Business Management or any related fields

*At least 8 years experience in management of store operations

*Excellence knowledge/ experience in food / retail business

*Experience with budgets, P&L statements, capital expenditures and forecasting

*Knowledge of standards or food safety and sanitation audits

*Strong skill in driving for results

*Strong in people management and development